Qué vas a aprender
- Abrir una conversación sobre reclamar un producto defectuoso con una frase clara y adecuada al contexto.
- Usar vocabulario específico de reclamar un producto defectuoso para dar o pedir la información central.
- Confirmar nombres, números, tiempos o próximos pasos sin depender de traducciones literales.
- Pedir aclaraciones y reformular cuando no entendés una parte de la respuesta.
Vocabulario esencial
palabra útil para preguntar, pagar, cambiar o reclamar una compra
“I have a question about the discount.”palabra útil para preguntar, pagar, cambiar o reclamar una compra
“Let’s check the purchase before we continue.”palabra útil para preguntar, pagar, cambiar o reclamar una compra
“The delivery is the part I’m not sure about.”palabra útil para preguntar, pagar, cambiar o reclamar una compra
“Let’s check the order before we continue.”palabra útil para preguntar, pagar, cambiar o reclamar una compra
“I have a question about the exchange.”palabra útil para preguntar, pagar, cambiar o reclamar una compra
“I have a question about the recommendation.”palabra útil para preguntar, pagar, cambiar o reclamar una compra
“Let’s check the cash before we continue.”palabra útil para preguntar, pagar, cambiar o reclamar una compra
“Could you confirm the replacement?”palabra útil para preguntar, pagar, cambiar o reclamar una compra
“Let’s check the warranty before we continue.”palabra útil para preguntar, pagar, cambiar o reclamar una compra
“I have a question about the card.”palabra útil para preguntar, pagar, cambiar o reclamar una compra
“I have a question about the policy.”palabra útil para preguntar, pagar, cambiar o reclamar una compra
“Let’s check the defect before we continue.”Frases que realmente podés usar
Do you have this in a different size?
When will it be delivered?
Can I pay by card?
I’d like to return this.
It stopped working after two days.
Could you recommend something similar?
Do I need the receipt?
Is there a discount on this item?
Is there a deadline I should know about?
What happens if that changes?
Is there anything else I need to bring or prepare?
What would you recommend in this situation?
Thanks — that was the part I wasn’t sure about.
Diálogo realista
Customer: Good morning. I’m here to sort out something and I want to make sure I explain it clearly.
Assistant: Of course. Tell me what’s happening and we’ll take it from there.
Customer: Do you have this in a different size?
Assistant: Right. Let’s start with the discount, because that usually determines the next step.
Customer: That part is clear. My question is really about the purchase.
Assistant: Sure. In this case, the purchase depends on the delivery.
Customer: I want to make sure I’ve got the details right before I continue.
Assistant: Correct. The order is the final detail we need before moving ahead.
Customer: When will it be delivered?
Assistant: It depends on the exchange. If that stays the same, the process is straightforward.
Customer: Got it. I also have the recommendation with me in case you need it.
Assistant: Yes, keep it handy. Someone may ask you to confirm it later.
Customer: Can I pay by card?
Assistant: Absolutely. Let’s go through the cash slowly so you know exactly what it means.
Customer: Perfect. I’m trying to focus on the key information instead of translating every word.
Assistant: Exactly. You don’t need every word. Focus on the replacement and any instruction that follows it.
Customer: I’d like to return this.
Assistant: If you need to follow up, refer to the warranty so the next person can see the history.
Customer: One last check: there’s no change to the card, right?
Assistant: Yes. Nothing else changes there.
Customer: Before we finish, could you give me one example using “policy” so I know I understood it?
Assistant: Of course. You’ll usually hear “policy” together with a date, number or next action. If you miss it, ask the person to repeat that specific part.
Customer: That’s much clearer now. I appreciate your time.
Assistant: You’re welcome. Have a good day.
Cómo suena en inglés natural
Escuchá la función, no cada palabra
En una conversación sobre reclamar un producto defectuoso, identificá primero si la otra persona está pidiendo un dato, confirmando algo o indicando un próximo paso. Esa función te ayuda a responder incluso si no entendiste una palabra secundaria.
Confirmar es parte de una conversación natural
Pedir confirmación específica —un horario, un nombre o un paso— suena más natural que decir simplemente “I don’t understand”.
Usá bloques de lenguaje reutilizables
No memorices el diálogo completo. Elegí dos frases del bloque anterior y combinalas con vocabulario como “discount”, “purchase” o “delivery”. Así podés adaptarte si la conversación cambia.
Errores comunes de hispanohablantes
✕ I have a doubt about this.
✓ I have a question about this.
“I have a question” es la opción natural para introducir una consulta concreta.
✕ Can you repeat me that?
✓ Could you repeat that, please?
Con repeat, lo natural es usar directamente el objeto: “repeat that” o “say that again”.
✕ I need that you confirm it.
✓ I’d like you to check it.
Evitá copiar estructuras del español. En inglés cambian tanto la construcción como el registro de cortesía.
✕ Tell me the discount.
✓ Could you tell me about the discount, please?
Agregar could y please hace que un pedido de información suene mucho más natural.
Mini práctica
Respondé las seis actividades. La corrección aparece en el momento y al final vas a ver tu resultado.