Hablar del seguro médico en inglés

Patient: Is this covered by my insurance?

Staff member: Yes. Let me explain the details.

Patient: Here is my member number.

Staff member: Thank you. I’ve noted that information.

Patient: Sorry, I didn’t quite catch that. Could you say it again?

Staff member: Of course. I’ll say it more slowly.

Patient: Do I need prior authorisation?

Staff member: Of course. I’ll help you explain that clearly.

Patient: How often should I take it?

Staff member: Of course. I’ll help you explain that clearly.

Patient: I’m here for a test.

Staff member: Thank you. I’ve noted that information.

Patient: Before we finish, I want to make sure I understood the important part.

Staff member: Of course. Repeat the key information in your own words, and I’ll tell you if anything needs correcting.

Patient: Okay. If I miss a word, is it fine to ask the other person to repeat just that part?

Staff member: Absolutely. You can ask them to repeat it, say it more slowly, or write it down if that would help.

Patient: That’s useful. I sometimes understand the general idea but worry that I missed one important detail.

Staff member: That happens often. Focus first on names, times, numbers, places, and the action you need to take next.

Patient: So I don’t need to understand every single word to keep the conversation moving.

Staff member: Exactly. A short clarification question is usually better than guessing or staying silent.

Patient: And if I need a moment to think, can I say something like “Let me check”?

Staff member: Yes. “Let me check,” “Give me a second,” and “Just to confirm” are all natural ways to buy a little time.

Patient: Great. I feel much more confident about handling this kind of conversation now.

Staff member: Good. Keep the useful phrases short, practise them out loud, and adapt them to the details you actually need.

Patient: No, that covers it. Thanks for your help.

Staff member: You’re welcome. Have a good day.