Qué vas a aprender
- Abrir una conversación sobre contratar un servicio con una frase clara y adecuada al contexto.
- Usar vocabulario específico de contratar un servicio para dar o pedir la información central.
- Confirmar nombres, números, tiempos o próximos pasos sin depender de traducciones literales.
- Pedir aclaraciones y reformular cuando no entendés una parte de la respuesta.
Vocabulario esencial
término frecuente al gestionar un trámite o pedir soporte
“Could you confirm the complaint?”término frecuente al gestionar un trámite o pedir soporte
“The service is the part I’m not sure about.”término frecuente al gestionar un trámite o pedir soporte
“Let’s check the support before we continue.”término frecuente al gestionar un trámite o pedir soporte
“I have a question about the confirmation.”término frecuente al gestionar un trámite o pedir soporte
“The document is the part I’m not sure about.”término frecuente al gestionar un trámite o pedir soporte
“Let’s check the request before we continue.”término frecuente al gestionar un trámite o pedir soporte
“Could you confirm the reference number?”término frecuente al gestionar un trámite o pedir soporte
“Let’s check the technician before we continue.”término frecuente al gestionar un trámite o pedir soporte
“The contract is the part I’m not sure about.”término frecuente al gestionar un trámite o pedir soporte
“Could you confirm the connection?”término frecuente al gestionar un trámite o pedir soporte
“Let’s check the appointment before we continue.”término frecuente al gestionar un trámite o pedir soporte
“I have a question about the repair.”Frases que realmente podés usar
Is there a reference number?
I’m here because I need help with contratar un servicio.
Could you check the status for me?
Is there an outage in my area?
Could you explain the next step?
Could you confirm that in writing?
I’d like to cancel this service.
Could we go over the details for contratar un servicio?
Could you write that down for me?
Would you mind saying that one more time?
Who should I contact if I have another question?
Could we confirm the exact time and date?
I’d rather check now than make a mistake later.
Diálogo realista
Customer: Hello. I have a quick question before we get started.
Representative: No problem. Let’s start with the most important point.
Customer: Is there a reference number?
Representative: Okay. The first thing we should look at is the complaint.
Customer: That part is clear. My question is really about the service.
Representative: Of course. The easiest way to think about it is that the service comes before the support.
Customer: So, just to confirm, that means there is one more step after this, right?
Representative: Yes, that’s right. Once the confirmation is confirmed, there shouldn’t be any other action for you today.
Customer: I’m here because I need help with contratar un servicio.
Representative: It depends on the document. If that stays the same, the process is straightforward.
Customer: Got it. I also have the request with me in case you need it.
Representative: Yes. It’s better to have it ready, especially if we need to verify a detail.
Customer: Could you check the status for me?
Representative: No problem. I’ll explain the reference number in plain terms and then you can tell me if anything is unclear.
Customer: Thanks. The vocabulary is actually easier when I can connect it to the situation.
Representative: Right. In a real conversation, catching the technician and the next action is usually enough.
Customer: Is there an outage in my area?
Representative: For a follow-up, keep the contract somewhere easy to find.
Customer: Before I go, can I confirm the connection as well?
Representative: Yes. Nothing else changes there.
Customer: Perfect. That answers my questions. Thanks for explaining it so clearly.
Representative: You’re welcome. Have a good day.
Cómo suena en inglés natural
Escuchá la función, no cada palabra
En una conversación sobre contratar un servicio, identificá primero si la otra persona está pidiendo un dato, confirmando algo o indicando un próximo paso. Esa función te ayuda a responder incluso si no entendiste una palabra secundaria.
Confirmar es parte de una conversación natural
Pedir confirmación específica —un horario, un nombre o un paso— suena más natural que decir simplemente “I don’t understand”.
Usá bloques de lenguaje reutilizables
No memorices el diálogo completo. Elegí dos frases del bloque anterior y combinalas con vocabulario como “complaint”, “service” o “support”. Así podés adaptarte si la conversación cambia.
Errores comunes de hispanohablantes
✕ I have a doubt about this.
✓ I have a question about this.
“I have a question” es la opción natural para introducir una consulta concreta.
✕ Can you repeat me that?
✓ Could you repeat that, please?
Con repeat, lo natural es usar directamente el objeto: “repeat that” o “say that again”.
✕ I need that you confirm it.
✓ Could you confirm it for me?
Evitá copiar estructuras del español. En inglés cambian tanto la construcción como el registro de cortesía.
✕ Tell me the complaint.
✓ Could you tell me about the complaint, please?
Agregar could y please hace que un pedido de información suene mucho más natural.
Mini práctica
Respondé las seis actividades. La corrección aparece en el momento y al final vas a ver tu resultado.