Qué vas a aprender
- Abrir una conversación sobre cambiar un producto con una frase clara y adecuada al contexto.
- Usar vocabulario específico de cambiar un producto para dar o pedir la información central.
- Confirmar nombres, números, tiempos o próximos pasos sin depender de traducciones literales.
- Pedir aclaraciones y reformular cuando no entendés una parte de la respuesta.
Vocabulario esencial
palabra útil para preguntar, pagar, cambiar o reclamar una compra
“The policy is the part I’m not sure about.”palabra útil para preguntar, pagar, cambiar o reclamar una compra
“Let’s check the discount before we continue.”palabra útil para preguntar, pagar, cambiar o reclamar una compra
“The price is the part I’m not sure about.”palabra útil para preguntar, pagar, cambiar o reclamar una compra
“The order is the part I’m not sure about.”palabra útil para preguntar, pagar, cambiar o reclamar una compra
“Could you confirm the purchase?”palabra útil para preguntar, pagar, cambiar o reclamar una compra
“Let’s check the card before we continue.”palabra útil para preguntar, pagar, cambiar o reclamar una compra
“I have a question about the delivery.”palabra útil para preguntar, pagar, cambiar o reclamar una compra
“Could you confirm the recommendation?”palabra útil para preguntar, pagar, cambiar o reclamar una compra
“Could you confirm the exchange?”palabra útil para preguntar, pagar, cambiar o reclamar una compra
“Let’s check the defect before we continue.”palabra útil para preguntar, pagar, cambiar o reclamar una compra
“The complaint is the part I’m not sure about.”palabra útil para preguntar, pagar, cambiar o reclamar una compra
“Let’s check the cash before we continue.”Frases que realmente podés usar
Is there a discount on this item?
It stopped working after two days.
Can I pay by card?
Is there another option?
I’m here because I need help with cambiar un producto.
When will it be delivered?
How much is it?
Could I get a refund or replacement?
Could you write that down for me?
Could you walk me through that step?
Could we confirm the exact time and date?
Thanks — that was the part I wasn’t sure about.
What would you recommend in this situation?
Diálogo realista
Customer: Hello. I have a quick question before we get started.
Assistant: Certainly. What information do you already have?
Customer: Is there a discount on this item?
Assistant: Thanks. I’ll check the policy first and then we can deal with the rest.
Customer: That part is clear. My question is really about the discount.
Assistant: Sure. In this case, the discount depends on the price.
Customer: Could I check one thing? I don’t want to misunderstand the timing.
Assistant: Yes, that’s right. Once the order is confirmed, there shouldn’t be any other action for you today.
Customer: It stopped working after two days.
Assistant: It depends on the purchase. If that stays the same, the process is straightforward.
Customer: Okay. I brought the card too, because I wasn’t sure whether it was required.
Assistant: Yes, keep it handy. Someone may ask you to confirm it later.
Customer: Can I pay by card?
Assistant: Sure. The delivery is simpler than it sounds; there are only two things to remember.
Customer: Thanks. The vocabulary is actually easier when I can connect it to the situation.
Assistant: Exactly. You don’t need every word. Focus on the recommendation and any instruction that follows it.
Customer: Is there another option?
Assistant: If anything changes, contact us and mention the exchange. That will help us find your details quickly.
Customer: Okay, I’ll do that. And the defect stays the same, correct?
Assistant: Yes. Nothing else changes there.
Customer: Could you also show me where the complaint appears? I want to recognise it next time.
Assistant: Yes. Think of “complaint” as a keyword that tells you what information the other person needs. Once you hear it, respond with the relevant detail rather than a full explanation.
Customer: Perfect. That answers my questions. Thanks for explaining it so clearly.
Assistant: You’re welcome. Have a good day.
Cómo suena en inglés natural
Escuchá la función, no cada palabra
En una conversación sobre cambiar un producto, identificá primero si la otra persona está pidiendo un dato, confirmando algo o indicando un próximo paso. Esa función te ayuda a responder incluso si no entendiste una palabra secundaria.
Confirmar es parte de una conversación natural
Pedir confirmación específica —un horario, un nombre o un paso— suena más natural que decir simplemente “I don’t understand”.
Usá bloques de lenguaje reutilizables
No memorices el diálogo completo. Elegí dos frases del bloque anterior y combinalas con vocabulario como “policy”, “discount” o “price”. Así podés adaptarte si la conversación cambia.
Errores comunes de hispanohablantes
✕ I have a doubt about this.
✓ I have a question about this.
“I have a question” es la opción natural para introducir una consulta concreta.
✕ Can you repeat me that?
✓ Could you repeat that, please?
Con repeat, lo natural es usar directamente el objeto: “repeat that” o “say that again”.
✕ I want that you check it.
✓ Could you confirm it for me?
Evitá copiar estructuras del español. En inglés cambian tanto la construcción como el registro de cortesía.
✕ Tell me the policy.
✓ Could you tell me about the policy, please?
Agregar could y please hace que un pedido de información suene mucho más natural.
Mini práctica
Respondé las seis actividades. La corrección aparece en el momento y al final vas a ver tu resultado.
Preguntas frecuentes
¿Qué frases conviene aprender primero para cambiar un producto?
Empezá por una frase para abrir la conversación, una para preguntar por “policy” y otra para confirmar “discount”. Con esas tres funciones ya podés manejar una buena parte del intercambio.
¿Tengo que memorizar todas las frases?
No. Elegí primero tres o cuatro expresiones que realmente usarías, practicá el diálogo y después agregá alternativas.