Reclamar una compra en inglés

Customer: Good morning. I’m here to sort out something and I want to make sure I explain it clearly.

Assistant: Sure. What would you like to check first?

Customer: I’m here because I need help with reclamar una compra.

Assistant: Thanks. I’ll check the receipt first and then we can deal with the rest.

Customer: Okay. Could you explain how the product works here?

Assistant: Of course. The easiest way to think about it is that the product comes before the stock.

Customer: I want to make sure I’ve got the details right before I continue.

Assistant: Exactly. After that, we’ll record the fit and you’ll receive confirmation.

Customer: Can I pay by card?

Assistant: That’s a good question. If the exchange changes, let us know as soon as possible.

Customer: That helps. Should I keep the size available for the next step?

Assistant: That would be useful. You may not need it now, but it can save time later.

Customer: I’d like to return this.

Assistant: No problem. I’ll explain the card in plain terms and then you can tell me if anything is unclear.

Customer: That’s helpful. I understand the general idea; I just want to avoid missing one important detail.

Assistant: Exactly. You don’t need every word. Focus on the refund and any instruction that follows it.

Customer: Is there a discount on this item?

Assistant: If you need to follow up, refer to the colour so the next person can see the history.

Customer: Before I go, can I confirm the discount as well?

Assistant: Yes, the discount is unchanged. You’re all set.

Customer: Thanks. I’ve written down the main points, so I should be all set.

Assistant: Of course. Good luck with everything.