Qué vas a aprender
- Abrir una conversación sobre crear una cuenta con una frase clara y adecuada al contexto.
- Usar vocabulario específico de crear una cuenta para dar o pedir la información central.
- Confirmar nombres, números, tiempos o próximos pasos sin depender de traducciones literales.
- Pedir aclaraciones y reformular cuando no entendés una parte de la respuesta.
Vocabulario esencial
término habitual en soporte, software y trabajo digital
“I have a question about the bug.”término habitual en soporte, software y trabajo digital
“Let’s check the security before we continue.”término habitual en soporte, software y trabajo digital
“Could you confirm the administrator?”término habitual en soporte, software y trabajo digital
“Could you confirm the screen?”término habitual en soporte, software y trabajo digital
“I have a question about the audio.”término habitual en soporte, software y trabajo digital
“I have a question about the upload.”término habitual en soporte, software y trabajo digital
“Let’s check the reset before we continue.”término habitual en soporte, software y trabajo digital
“I have a question about the authentication.”término habitual en soporte, software y trabajo digital
“The access is the part I’m not sure about.”término habitual en soporte, software y trabajo digital
“Let’s check the verification before we continue.”término habitual en soporte, software y trabajo digital
“The login is the part I’m not sure about.”término habitual en soporte, software y trabajo digital
“Let’s check the password before we continue.”Frases que realmente podés usar
Could you check your permissions?
Just to confirm, we’re talking about crear una cuenta.
Could you share your screen?
I’ll open a support ticket.
The file is still uploading.
I’ve attached a screenshot.
I’m here because I need help with crear una cuenta.
I can’t access my account.
Would you mind saying that one more time?
That works for me. What should I do next?
Could we confirm the exact time and date?
Could you walk me through that step?
I’d rather check now than make a mistake later.
Diálogo realista
User: Hi, I was hoping you could help me with something.
Support: Absolutely. Give me the key details and I’ll see what we can do.
User: Could you check your permissions?
Support: Thanks. I’ll check the bug first and then we can deal with the rest.
User: I have that. I’m less certain about the security.
Support: Of course. The easiest way to think about it is that the security comes before the administrator.
User: That makes sense. Can I confirm exactly what happens next?
Support: Exactly. After that, we’ll record the screen and you’ll receive confirmation.
User: Just to confirm, we’re talking about crear una cuenta.
Support: That’s a good question. If the audio changes, let us know as soon as possible.
User: Got it. I also have the upload with me in case you need it.
Support: Yes. It’s better to have it ready, especially if we need to verify a detail.
User: Could you share your screen?
Support: Sure. The reset is simpler than it sounds; there are only two things to remember.
User: Perfect. I’m trying to focus on the key information instead of translating every word.
Support: That’s a good approach. Listen for the authentication, the time or number, and the action you need to take.
User: I’ll open a support ticket.
Support: If you need to follow up, refer to the access so the next person can see the history.
User: One last check: there’s no change to the verification, right?
Support: Yes. Nothing else changes there.
User: Perfect. That answers my questions. Thanks for explaining it so clearly.
Support: You’re welcome. I’m glad we could sort it out.
Cómo suena en inglés natural
Escuchá la función, no cada palabra
En una conversación sobre crear una cuenta, identificá primero si la otra persona está pidiendo un dato, confirmando algo o indicando un próximo paso. Esa función te ayuda a responder incluso si no entendiste una palabra secundaria.
Confirmar es parte de una conversación natural
“Just to confirm…” y “So, if I understood correctly…” son recursos normales en inglés profesional y cotidiano. Sirven para reducir errores, no para demostrar inseguridad.
Usá bloques de lenguaje reutilizables
No memorices el diálogo completo. Elegí dos frases del bloque anterior y combinalas con vocabulario como “bug”, “security” o “administrator”. Así podés adaptarte si la conversación cambia.
Errores comunes de hispanohablantes
✕ I have a doubt about this.
✓ I have a question about this.
“I have a question” es la opción natural para introducir una consulta concreta.
✕ Can you repeat me that?
✓ Could you repeat that, please?
Con repeat, lo natural es usar directamente el objeto: “repeat that” o “say that again”.
✕ I need that you confirm it.
✓ I need you to explain it.
Evitá copiar estructuras del español. En inglés cambian tanto la construcción como el registro de cortesía.
✕ Tell me the bug.
✓ Could you tell me about the bug, please?
Agregar could y please hace que un pedido de información suene mucho más natural.
Mini práctica
Respondé las seis actividades. La corrección aparece en el momento y al final vas a ver tu resultado.