Qué vas a aprender
- Abrir una conversación sobre hablar de contraseñas con una frase clara y adecuada al contexto.
- Usar vocabulario específico de hablar de contraseñas para dar o pedir la información central.
- Confirmar nombres, números, tiempos o próximos pasos sin depender de traducciones literales.
- Pedir aclaraciones y reformular cuando no entendés una parte de la respuesta.
- Cerrar el intercambio dejando claro qué va a pasar después.
Vocabulario esencial
término habitual en soporte, software y trabajo digital
“I have a question about the verification.”término habitual en soporte, software y trabajo digital
“The permission is the part I’m not sure about.”término habitual en soporte, software y trabajo digital
“Let’s check the administrator before we continue.”término habitual en soporte, software y trabajo digital
“Could you confirm the authentication?”término habitual en soporte, software y trabajo digital
“Let’s check the audio before we continue.”término habitual en soporte, software y trabajo digital
“I have a question about the account.”término habitual en soporte, software y trabajo digital
“I have a question about the software.”término habitual en soporte, software y trabajo digital
“The upload is the part I’m not sure about.”término habitual en soporte, software y trabajo digital
“I have a question about the password.”término habitual en soporte, software y trabajo digital
“I have a question about the screen.”término habitual en soporte, software y trabajo digital
“Let’s check the ticket before we continue.”término habitual en soporte, software y trabajo digital
“Let’s check the download before we continue.”Frases que realmente podés usar
I’ll open a support ticket.
Let me walk you through it.
The file is still uploading.
I’m here because I need help with hablar de contraseñas.
I’ve already tried resetting the password.
I’m getting an error message.
I can’t access my account.
The issue started after…
Could we confirm the exact time and date?
Thanks — that was the part I wasn’t sure about.
Who should I contact if I have another question?
Would you mind saying that one more time?
Is there a deadline I should know about?
Diálogo realista
User: Good morning. I’m here to sort out something and I want to make sure I explain it clearly.
Support: Sure. What would you like to check first?
User: I’ll open a support ticket.
Support: Thanks. I’ll check the verification first and then we can deal with the rest.
User: I have that. I’m less certain about the permission.
Support: Sure. In this case, the permission depends on the administrator.
User: Let me repeat that back to make sure I understood you correctly.
Support: Yes, that’s right. Once the authentication is confirmed, there shouldn’t be any other action for you today.
User: Let me walk you through it.
Support: The only thing to watch is the audio, because that can affect the timing.
User: Okay. I brought the account too, because I wasn’t sure whether it was required.
Support: That would be useful. You may not need it now, but it can save time later.
User: The file is still uploading.
Support: Sure. The software is simpler than it sounds; there are only two things to remember.
User: Thanks. The vocabulary is actually easier when I can connect it to the situation.
Support: That’s a good approach. Listen for the upload, the time or number, and the action you need to take.
User: I’m here because I need help with hablar de contraseñas.
Support: If anything changes, contact us and mention the password. That will help us find your details quickly.
User: Before I go, can I confirm the screen as well?
Support: Yes, the screen is unchanged. You’re all set.
User: Perfect. That answers my questions. Thanks for explaining it so clearly.
Support: No problem at all. Take care.
Cómo suena en inglés natural
Escuchá la función, no cada palabra
En una conversación sobre hablar de contraseñas, identificá primero si la otra persona está pidiendo un dato, confirmando algo o indicando un próximo paso. Esa función te ayuda a responder incluso si no entendiste una palabra secundaria.
Confirmar es parte de una conversación natural
Pedir confirmación específica —un horario, un nombre o un paso— suena más natural que decir simplemente “I don’t understand”.
Usá bloques de lenguaje reutilizables
No memorices el diálogo completo. Elegí dos frases del bloque anterior y combinalas con vocabulario como “verification”, “permission” o “administrator”. Así podés adaptarte si la conversación cambia.
Errores comunes de hispanohablantes
✕ I have a doubt about this.
✓ I have a question about this.
“I have a question” es la opción natural para introducir una consulta concreta.
✕ Can you repeat me that?
✓ Could you repeat that, please?
Con repeat, lo natural es usar directamente el objeto: “repeat that” o “say that again”.
✕ I want that you check it.
✓ I need you to explain it.
Evitá copiar estructuras del español. En inglés cambian tanto la construcción como el registro de cortesía.
✕ Tell me the verification.
✓ Could you tell me about the verification, please?
Agregar could y please hace que un pedido de información suene mucho más natural.
Mini práctica
Respondé las seis actividades. La corrección aparece en el momento y al final vas a ver tu resultado.